Do I need a credit card to start?
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No. Free is a permanent plan, not a trial. It has no deadline, requires no payment information, and never converts to a paid plan automatically.
What is "Ask My Boat"?
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Upload a manual, survey report, or service document and Ask My Boat reads it and pulls the key details — specs, equipment, service items — into your boat record. Setting up your first boat includes 25 document analyses free, and every plan includes a monthly allowance after that.
Can I upgrade or downgrade later?
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Yes, any time from your account settings. Upgrades take effect immediately. A downgrade never deletes your existing records; it only prevents new actions above the Free plan limits.
What happens when I reach my boat limit?
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Your existing boats always stay viewable and exportable. One boat stays fully editable on Free — you choose which — and the rest become read-only until you upgrade again. Nothing is ever deleted.
Can I use VesselTwin from my AI assistant?
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Yes. Free includes basic, read-only ChatGPT questions. Owner Pro also supports Claude, with record search and maintenance details in both apps. Gemini, Grok, and Perplexity are coming soon. Private document text, notes, costs, identifiers, and locations stay off until you turn them on, and photo files are never included. See how AI access works.
What stays free forever?
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The record itself. Maintenance history, parts, expenses, documents, photos, reminders, sharing with vendors and collaborators, and community features are free on every plan — record-keeping is never capped. Paid plans add more boats and a larger monthly document-analysis allowance.
What is the refund policy?
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Your first Owner Pro purchase has a 30-day refund window. Submit the request through Support in VesselTwin, or use the public Contact form if you cannot access your account.