Do I need a credit card to start?
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No. Free is a permanent plan, not a trial. It has no deadline, requires no payment information, and never converts to a paid plan automatically.
What is a document read?
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Upload a manual, survey report, or service document and VesselTwin reads it and pulls the key details — specs, equipment, service items — into your boat record. Setting up your first boat includes 25 document reads free, and every plan includes a monthly allowance after that.
How many questions can I ask about my boat?
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Ask answers in plain English from your own records and manuals, and Troubleshoot draws from the same monthly pool: 10 questions a month on Free, 30 on Plus, and 300 on Owner Pro. Reading, searching, and adding to your own records is never capped.
Can I upgrade or downgrade later?
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Yes, any time from your account settings. Upgrades take effect immediately. A downgrade never deletes your existing records; it only prevents new actions above the Free plan limits.
What happens when I reach my boat limit?
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Your existing boats always stay viewable and exportable. One boat stays fully editable on Free — you choose which — and the rest become read-only until you upgrade again. Nothing is ever deleted.
Can I use VesselTwin from my AI assistant?
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Yes, on every plan. Connect ChatGPT or Claude and it can read your boat list, record status, what is due, and your own manuals — read-only, with no hull or registration numbers and no location. Gemini, Grok, and Perplexity are coming soon. Private document text, notes, costs, identifiers, and exact locations, plus suggestions into your Inbox, are Owner Pro and stay off until you turn them on. Photo files are never included. See how AI access works.
What stays free forever?
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The record itself. Maintenance history, parts, expenses, documents, photos, reminders, sharing with vendors and collaborators, and community features are free on every plan — record-keeping is never capped. Owner Pro adds email-in capture, private-record access for your own assistant, more boats and a larger monthly document-analysis allowance.
What is the refund policy?
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Your first Owner Pro purchase has a 30-day refund window. Submit the request through Support in VesselTwin, or use the public Contact form if you cannot access your account.